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假定还需要其它网课答案的同学，可以直接发私信哦，私信都会逐个回复的，谈论不回复哈！ 1.1ticket reservation （机票预定） 1、【单选题】what class of ticketwould you like，______ class or business class? 那你需要定啥铺位的机票（经济舱仍是商务舱）？ a、economy b、economic c、economical d、economics 答案：a 2、【多选题】以下术语中英翻译中正确的是？ a、one-way ticket 单程机票 b、single ticket 单人机票 c、round-trip ticket 返程机票 d、return ticket 回程机票 答案：acd 3、【多选题】what informationshould we offer when we reserve an air ticket? a、personal name b、leaving date c、des
tination d、seat number 答案：abc 4、【多选题】lee is going toreserve an air ticket to paris. but he is not sure about the return date. sowhat kind of ticket would you suggest him to book? a、return ticket b、one-way ticket c、open ticket d、round-trip ticket 答案：bc 5、【多选题】“请问您想啥时分启航呢？”以下英文表达正确的是？ a、when would you like toleave? b、when will you depart? c、what time would you liketo take the plane? d、when do you plan to go? 答案：abcd 6、【多选题】how could we pay theticket fare? a、by l/c. b、by cash. c、by credit card. d、pay online. 答案：bcd 7、【多选题】“假定您如今预定，可以享受8折优惠。”以下英语表达正确的是？ a、we could offer you 20%discount if you reserve now. b、we could offer you 80%discount if you reserve now. c、you are 20% off if youreserve the ticket now. d、you are 80% off if youreserve the ticket now. 答案：ac 8、【填空题】what is the _____ ofthe ticket? (请问机票扣头是多少？） 答案：discount 9、【简答题】how do we reserve anair ticket? 答案：we could reserve an air ticket through ticketoffice, travel agency and on line. we need to tell the officer our destination,leaving date, class of seat 1.2check-in（处置登机手续） 1、【单选题】i am afraid thatyour baggage is ______. a、overweight b、overweighted 答案：a 2、【多选题】we have to____________, before going through the security inspection. a、check the documentsb、check the luggage c、choose the seat d、get the boarding pass 答案：abcd 3、【填空题】which seat do youprefer, __1___ seat , ___2___ seat , or ____3_____seat? 您喜爱啥坐位，靠窗的，靠过道的，仍是中心的位子？ 答案：window aisle middle 4、【判别题】we should show ourid card when we are checking in at the departure lounge. 答案：x 5、【论说题】how do we check inat the airport? 答案：1. find the terminal at the airport. 2. checktickets / id card / passport 3. check and weigh the luggage 4. choose the seat5. get boarding card / pass 1.3security inspection（平安查看） 1、【单选题】usually speaking,when should we get to the airport for the international flight? a、3 hours before taking off b、2 hours before taking off c、1 hours before taking off d、40 mins before taking off 答案：b 2、【判别题】most passengers mustgo through the security gate for check. 答案：x 3、【判别题】the passengers arenot allowed to carry metallic things. 答案：x 4、【判别题】the carry-on luggagemust go through x-ray scanner. 答案：√ 5、【判别题】flammable itemscannot be taken with you into the aircraft. 答案：√ 6、【判别题】the cellphone andlaptop should be put in the basket for check. 答案：√ 7、【判别题】most passengers mustgo through the security gate for check. 答案：x 8、【简答题】what is the purpo查找引擎优化f security check at the airport? 答案：airport security serves two purposes: first, toprotect the airport from attacks and crime; second, to protect the aircraftfrom attack. 9、【简答题】how many processesare there during the security check? 答案：there are two processes during the securitycheck. first, for document check; second, security check for belongings. 1.4contrabands（飞翔违禁品） 1、【多选题】which item belongsto the contraband on the plane for the carry-on baggage? a、water b、lighter c、knife d、snacks 答案：abc 2、【判别题】only internationalflights require security check. 答案：x 3、【判别题】the passenger, whorefuses the check, would not be allowed to board the flight. 答案：√ 4、【判别题】battery and mobilepack charger are allowed in the checked luggage.答案：x 5、【判别题】it doesn’t matter tomake jokes regarding aircraft hijacking or bombing. 答案：x 6、【判别题】any liquid isprohibited in the carry-on luggage. 答案：√ 7、【简答题】give some examplesabout the contrabands at the airport and on the plane. 答案： 1.5signs at the airport（机场标识） 1、【单选题】 the sign abovemeans__________? a、lift b、escalator c、elevator 答案：b 2、【单选题】 the sign abovemeans__________? a、baggage b、baggage car c、luggage car d、baggage cart 答案：d 3、【单选题】if we need some helpat the airport, what kinds of signs below could we look for? a、 b、 c、 d、 答案：b 4、【单选题】what does the signbelow mean? a、dont fall down! b、be careful! c、wet floor! d、watch out! 答案：a 5、【单选题】 which sign blow hasthe same meaning as the sign above? a、 b、 c、 d、 答案：a 6、【多选题】 the sign above means______________? a、toilet b、restroom c、bathroom d、lavatory 答案：abcd 2.1boarding （登机） 1、【单选题】boarding usuallyhappens _____ minutes before scheduled departure. a、30 b、60 c、90 d、120 答案：a 2、【判别题】about two hoursprior to takeoff, the gate attendant will announce the boarding time. 答案：x 3、【判别题】most hallways arelong. 答案：x 4、【其它】boarding usuallyhappens _____ minutes before scheduled departure. 答案：120 5、【其它】_______ always boardsthe plane first 答案：first class 6、【其它】your larger carry-onluggage should be put __________ 答案：under the chair 2.2inflight meal （机上用餐） 1、【单选题】which of thefollowing doesnt belong to nonalcoholic beverage? a、tea b、juice c、liquor d、coffee 答案：a 2、【单选题】please put your_____ in upright position. a、seat back b、tray c、desk d、chair 答案：a 3、【单选题】now we’ll be servingdrinks. please pull down your ______ table.a、little b、tray c、desk d、front 答案：b 4、【填空题】how do you like yoursteak done? ____, medium or well-done? 答案：rare 5、【简答题】translation:pleaseput your seatbacks in the upright position and pull open your table, please. 答案：请把椅背调直并翻开小桌板。 6、【简答题】translation: may ihave a vegetarian meal instead please? 答案：请问可以换素食吗？ 7、【简答题】translation: whichdo you like to have for your lunch, beef, chicken or fish? 答案：您正午想吃牛肉、鸡肉仍是鱼？ 3.1immigration（入境查看） 1、【多选题】what are listed onthe passenger arrival card? a、flight number b、passport number c、occupation d、date of birth 答案：abcd 2、【多选题】if your uncle is achinese and he goes to paris for travelling, then for french people, hisbehavior is _____. a、emigration b、immigration c、migration d、pointless 答案：b 3、【填空题】excuse me, i cantfind my _____? 答案：baggage 4、【判别题】after we get off theplane, will we be able to leave the airport directly and enjoy our travellingin the foreign countries? 答案：x 5、【判别题】immigration officerwill not check whether your passport and the visa are valid. 答案：x 6、【简答题】translation: whatsthe purpose of your visit? business trip or sightseeing? 答案：你来这儿是出差仍是旅行？ 3.2customs declaration （海关申报） 1、【单选题】as a chinese, howmany customs should we go through when we go to paris for travelling? a、once b、twice c、thrice d、none 答案：b 2、【多选题】what cannot beallowed for clearance? a、articles not for peosonaluse b、articles exceeding thereasonable amount c、articles exceeding thelimitation of the permitted value d、articles without paymentof required duties 答案：abcd 3、【判别题】which carousel isfor the luggage from shanghai? : 哪个行李传送带是担任运送来自上海的行李的？ 答案：√ 4、【简答题】translation: may ihave a declaration form please? 答案：能给我一张申报单吗？ 5、【简答题】translation: that’smore than the allowance of free. 答案：这跨越了免税金额了。 6、【简答题】translation: do ihave to pay duty on it? 答案：我需要为这件东西交税吗？ 3.3currency exchange（钱银兑换） 1、【多选题】which of thefollowing is a foreign currency? a、jpy b、usd c、eur d、cny 答案：abc 2、【多选题】what should besigned on the exchange form? a、name b、address c、the amount of money d、nothing 答案：abc 3、【多选题】which of the followingcurrencies are still available now ？ a、dollar b、hk dollar c、mark d、yen 答案：abd 4、【多选题】which of thefollowing is a creadit card？ a、american express b、visa c、mastercard d、carte blanche 答案：abcd 5、【判别题】is it in travelerscheque？：能换旅行支票吗 答案：√ 6、【简答题】translation：id like to know how i shall give it to you. 答案：我想晓得如何付钱给你。 7、【简答题】translation: in whatdenominations? 答案：要啥面值的？ 8、【简答题】what a cashiershould do at the foreign exchange counter？ 答案：1 ask the guest how much money he or she wouldchange and show the exchange rate. 2 ask the guest to fill in the form and showhis passport. 3 sign the clients name on the exchange memo. 4 give currency tothe guest. 3.4baggage lost （行李丢掉） 1、【多选题】what are thepossible reasons of baggage lost? a、find the wrong baggageclaim area. b、your luggage is on thewrong flight. c、your luggage isoverweight. d、your luggage is stolen. 答案：abc 2、【多选题】which of thefollowing aspects need to be given in order to find the lost luggage? a、your flight number b、your age c、description about yourluggage d、your contact number oraddress 答案：acd 3、【判别题】you neednt to payfor the excess baggage charge for your overweight luggage. 答案：x 4、【判别题】if you want to pickup your luggage, you need to find the baggage claim area first. 答案：√ 3.5lost the way（迷失方向） 1、【单选题】if a person is notquite sure about how to find a certain place, you might_________. a、show the way in person b、give some specificdirectionsc、tell him/her to look atthe map d、advice him/her to askothers for help 答案：b 2、【单选题】which one could bethe best way to give directions? a、try to be complicated. b、try to be simple. c、give lots of details. d、give lots of road names. 答案：b 3、【判别题】before we ask fordirections, we neednt remember to be polite. 答案：x 4、【判别题】the best way to givedirections is to use long sentences which include lots of detailed information. 答案：x 4.1make introduction（介绍） 1、【单选题】i’d like to _______further explanations about exchanging business cards at the first meeting. a、add b、offering c、ask d、post 答案：d 2、【单选题】im glad to have the_______ of meeting you in my hometown. a、pleasure b、chance c、reputation d、time 答案：a 3、【单选题】we _______ very muchthat you have come to visit our company. a、say b、express c、glad d、appreciate 答案：d 4、【单选题】in the businessletter of _______ ,give background information from your personal experience. a、trade b、introduction c、negotiation d、company 答案：b 5、【单选题】i _______ a lotevery year on business, but this is my first visit to your country. a、travel b、do c、go d、come 答案：a 6、【判别题】businessintroductions are usually very formal. 答案：x 7、【判别题】you should introducethe old to the young. 答案：x 8、【判别题】when receivingothers’ business card, always look at it and acknowledge it. 答案：√ 9、【判别题】put the card youreceived carefully in your card case or with your business documents. 答案：√ 10、【判别题】some elements likeintroducers, recipients, context and etiquette should be considered in businessintroduction. 答案：√ 4.2meeting guests at the airport （接机） 1、【单选题】we _____ highreputation among our customers in the world market. a、acquire b、get c、achieve d、enjoy 答案：d 2、【单选题】we are focusing ourattention on building a strong _______ and improving the quality of ourproducts.a、client base b、client information c、client foudation d、client data 答案：a 3、【多选题】what preparationwork should we do before we go to the airport to meet the guest(s)? a、check the guest(s) flightnumber and arrival time. b、book a room (rooms) forthe guest(s). c、prepare business card forexchanging. d、prepare a kind ofvihicle, such as a car or bus. e、book a package tour forthe guest(s). f、prepare an attractive andsexy dress for yourself. 答案：abcd 4、【判别题】it is not sonecessary to exchange your name card with your customer when meeting him at theairport. 答案：x 4.3 making appointments（预定） 1、【判别题】businessappointments are usually very formal. 答案：√ 2、【判别题】you should arriveearly to greet your guests. 答案：√ 3、【判别题】you should make abusiness appointment face to face. 答案：x 4、【判别题】when making businessarrangement, you should follow some rules. 答案：√ 5、【判别题】it is not necessaryto make your first appointment as early as possible. 答案：x 6、【简答题】what will you say ifyou phone the customer for a meeting to discuss the contract? 答案： 7、【简答题】whats the workingprocess of making appointments in business situation? 答案： 4.4rescheduling（改约） 1、【单选题】i was just _____ bythe airlines that my flight has been rescheduled. a、asked b、expected c、told d、informed 答案：d 2、【单选题】i am planning to_______ my talk with him till tuesday. a、postpone b、have c、give d、offer 答案：a 3、【单选题】according to theschedule_______before, mr. shawn is going to visit your company. a、early b、back c、given d、arranged 答案：d 4、【单选题】im afraid that ihave to __________ my appointment. a、give b、cancel c、present d、delete 答案：b 5、【单选题】something _______has come up. he has to attend a very urgent meeting. a、unexpected b、worse c、happy d、on the way 答案：a 6、【判别题】making the call torearrange the appointment is a good way.答案：√ 7、【判别题】lies or bogusexcuses are worst reasons for rescheduling. 答案：√ 8、【判别题】you should call theperson you are scheduled earlier whenever possible. 答案：√ 9、【判别题】you should bringforward the appointment as soon as possible. 答案：x 10、【判别题】business schedulescouldn’t help companies keep track of important events and dates. 答案：x 5.1at the hotel (酒店） 1、【单选题】which is not one ofthe main types of hotel room offered to the conference attendees? a、twin room b、double room c、family suite d、business suite 答案：a 2、【单选题】a hotel usuallyprovides the following services except ______. a、room reservation b、morning call c、route arrangement d、shuttle bus 答案：a 3、【单选题】choose the mostsuitable expression a、vacant 未被占用的 b、family room 家庭房 c、shutter bus 接送大巴 d、breakfast coupon 早餐券 答案：a 4、【单选题】choose the mostsuitable expression a、铺床效能 bed service b、洗衣裳务 laundry service c、细目 detailed list d、急件 urgent pack 答案：b 5、【简答题】when should we givetips for hotel service? be in detail, please. 答案： 5.2hotel reservation（酒店预定） 1、【单选题】how much do you_____ per night? a、cost b、charge 答案：b 2、【单选题】60 dollars per nightper room, plus 15%____. a、service cost b、service charge c、service commision d、service payment 答案：b 3、【单选题】i would like toreserve a family ____. a、room b、apartment c、suit d、suite 答案：a 4、【多选题】what items should becovered while booking a room? a、arriving date and time b、types of room c、number of the rooms d、personal information 答案：abcd 5、【多选题】do you have a_______twin room ? a、empty b、vacant c、spare d、available 答案：bc 5.3check into the hotel（酒店入住） 1、【判别题】the identificationis unnecessary to present when you check into the hotel as it can be seen inthe hotel reservation system. 答案：x 2、【判别题】providing theregistration number can save our time for pulling up the information. 答案：√ 3、【判别题】when upgrading theroom, we should never pay the extra charge. 答案：x 4、【判别题】there are severalways for booking a hotel, such as online booking, telephone booking, etc.. 答案：√ 5、【判别题】we dont need togive tips to bellboy when reaching the hotel. 答案：x 6、【简答题】what should you doto check in the hotel when you have a reservation? 答案： 6.1banquet speech（宴会致辞） 1、【简答题】in general, thereare two types of banquet speech. please list out the layout of each of themrespectively. 答案：--content of welcoming speech: (1).form ofaddress; (2).extending welcome; (3). relationship development; (4).futurecooperation; (5).proposing a toast. --content of appreciating speech: (1).formof address; (2).expressing thanks; (3).intention of visiting; (4).futurecooperation; (5).proposing a toast. 2、【简答题】please compare thesimilarity and differences between welcoming speech and appreciating speech,then present it in oral report. 答案：similar to the welcoming speech, theappreciating speech also covers 5 parts. firstly, the form of address, thengoes a reply for warm welcome by host or hostess. in the following, the guestswill mention the goal of visiting while the host may start recalling thehistory of cooperation here in the welcoming speech. then, the both ending willgo to their hopes for future cooperation. finally, it is the same toast partagain. 3、【论说题】imagine you are onestaff on behalf of abc company to entertain the clients, please make awelcoming speech in the banquet. 答案：(open) 6.2western cuisine（西式餐饮） 1、【判别题】on the westerndinner table, the bread and butter plate is on the center. 答案：x 2、【判别题】place your napkin onthe lap as soon as you are seated when you are having the western dinner. 答案：√ 3、【判别题】you can talk withfood in your mouth at the dinner. 答案：x 4、【判别题】things those are noteaten like bones should be put on the table at the western dinner . 答案：x 6.3chinese cuisine（中式餐饮） 1、【单选题】the flavor ofshandong cuisine is_______. a、spicy and hotb、sweet and light c、fresh and salty d、numbing and sour 答案：b 2、【单选题】which does notbelong to the eight great regional cuisine in china? a、sichuan cuisine b、hunan cuisine c、jiangxi cuisine d、zhejiang cuisine 答案：a 3、【简答题】please list out thebasic rules of menu translation. 答案：1. show the main ingredients used and the maincooking techniques; 2.add the “color, taste, shape”; 3.introduce the historylegends concisely. 4、【简答题】2.what is the rightcourse order of chinese cuisines? 答案：ahinese cuisine has its own course order. afteryou have ordered, tea or a different drink and cold dishes will be servedfirst. hot dishes are then served one by one. soup is often the last dish of ameal, followed by fruit for dessert. finally, the staple dishes, usually riceand noodles, will be presented. 6.4entertain the guest（款待客人） 1、【判别题】in china, accordingto etiquette practices, when having dinner, the better seats are those facingthe main entrance. 答案：√ 2、【判别题】the chinese preferto entertain in their homes rather than in the public places, especially whenentertaining foreigners. 答案：x 3、【判别题】in china, it ispolite to open gifts as soon as they are given to express appreciation. 答案：x 4、【判别题】in the west, it is ageneral practice to send a gift to guests, but the gift is neither too big norexpensive. 答案：√ 5、【简答题】apart fromtraditional ways,what other kinds of activities should we plan to entertainguests? 答案：there are many ways can be used to entertain ourclients, including the formal ways, like dinner, party, wine tasting, theleisure ways, like playing golf, bowling or typical chinese one, playingmahjong, even some healthy ways are emerging nowadays, like going out for atravel, taking a sauna or doing a massage. 6、【简答题】make a briefintroduction to the seat arrangement in chinese culture. 答案：there are some principles of seating placesequence should be followed: a. right is the honor guest and the left is theopposite. it is just the opposite of the western culture. b. center seat is themost honorable: when three are dining together, the person in center positionis higher than the people in the seats on both sides. c. according to etiquettepractices, when having dinner, the better seats are those facing the mainentrance. d. better seats facing the landscape in the exclusive restaurants,there usually have elegant and beautiful scenery or the performances indoorwhich is for diner viewing. so the best viewing angle for watching is the bestseat.7.1company visit（公司赏识） 1、【单选题】what are essentialin a company visit? a、facial expression and eyecontact b、politeness c、punctuality d、all of the above 答案：d 2、【单选题】as about the branchnames of a company, which expression is not correct? a、human resourcesdepartment b、sales promotiondepartment c、personal department d、general accounting department 答案：a 3、【简答题】how to prepare for acompany visit? 答案： 4、【简答题】if the manager isnot available, what should the assistant do when receiving guests? try todescribe in detail. 答案： 7.2factory tour（工厂赏识） 1、【判别题】制品 real prodcution 答案：x 2、【判别题】原材料 raw material 答案：√ 3、【判别题】占（比重） account to 答案：x 4、【判别题】商场占有率 market share 答案：√ 5、【判别题】人工本钱 labor profits 答案：x 6、【简答题】how to prepare for afactory tour? 答案： 7、【简答题】compared withcompany visit, do you think factory tour is more important? tell reasons. 答案： 7.3company presentation（公司展示） 1、【单选题】what items should beincluded in the presentation? a、number of the customer b、competitive rivals c、final risk d、outline and objective 答案：d 2、【多选题】what should we dofor a company presentation? a、customer analysis b、resource preparation c、presentation displaying d、staff training 答案：abc 3、【多选题】my name is lucysmith. and i’m____ sales department of rainbow company. a、in charge of b、major in c、responsible for d、master 答案：ac 4、【多选题】what backgroundinformation could we prepare for presentation? a、founder b、company culture c、history d、potential market 答案：abcd 8.1preparation for exhibition（会议预备） 1、【多选题】which is one of thedifferent types of the booth? a、standard booth b、block booth c、peninsula booth d、island booth 答案：abcd 2、【多选题】what are theprinciples of choosing the exhibition venue?a、it should be far awayfrom commercial areas and political areas. b、convenient traffic andcomplete facilities are required. c、effective budget alsoplays a crucial role while choosing a good venue. d、long and narrow frameworkis favorable. 答案：bcd 3、【多选题】which translation isnot corrct? a、booth order 展台预定 b、decrator 装饰公司 c、block booth 角落展台 d、badge 核算 答案：ad 4、【判别题】it is a good choicefor us to choose the venue which is far away from the political areas. 答案：√ 8.2reception etiquette in the exhibition（招待礼仪） 1、【单选题】we have already_____a leading market position. a、acquired b、got c、achieved d、obtained 答案：d 2、【单选题】we have developedinto a medium?_______ ??enterprises with many branches and offices. a、size b、figure c、mode d、scale 答案：d 3、【单选题】we have already_____a leading market position a、acquired b、got c、achieved d、obtained 答案：d 4、【单选题】we have developedinto a medium _______ enterprises with many branches and offices. a、size b、figure c、mode d、scale 答案：d 8.3means of promotion in the exhibition（推广办法） 1、【多选题】what is the ways ofpromoting exhibitions? a、telemarketing b、poster c、radio broadcasting d、face to face talk 答案：abcd 2、【多选题】what are the goodways for promotion before the show ？ a、direct mail b、send the brochures c、collect their feedback d、call the customers 答案：ad 3、【填空题】the ( ） of the internet has ushered in an era of sales promotion by()means. 答案：popularization electronic 9.1pricing （价格） 1、【单选题】which one has thesame meaning as the word ? a、the highest price b、the lowest price c、the proper price d、the reduced price 答案：b 2、【多选题】which statementabout pricing strategy is true according to this lesson? a、it is a strategy used topursue the objective of obtaining market share.b、it is a strategy used topursue the objective of profit margin maximization. c、it is a strategy used topursue the objective of quantity maximization. d、it is a strategy used topursue the objective of attracting most customers. 答案：bc 3、【多选题】what are thosefactors that may influence the final price of a product in the pricingnegotiation? a、unit price. b、quantity. c、ways of payment. d、discount. 答案：abcd 4、【判别题】the aim of pricenegotiation is onnly to make the greatest profits. 答案：x 9.2shipment & packing（包装和运送） 1、【单选题】since we _____ thegoods, we hope you will supply the goods for prompt shipment. a、are admired to b、are aspire to c、are in urgent need of d、are in urgent request 答案：a 2、【单选题】a: how would youlike us to pack your products? b: since there are glasses and fragile items, ithink youd better use _______. a、bags b、drums c、casks d、wooden boxes 答案：d 3、【多选题】shipment is to be______ during october. a、effected b、forced c、made d、taken 答案：ac 4、【简答题】how many differentkinds of shipments can you list? and would you please set 1-2 examples andexplain their meanings in english. 答案： 9.3terms of payment（付款方法） 1、【单选题】we are unable toconsider your request for payment ____ d/a terms? a、on b、in c、under d、of 答案：a 2、【单选题】what is the mode ofpayment you wish to ____? a、charge b、employ c、spend d、pay 答案：b 3、【单选题】what isyour_____practice on the mode of payment? a、regular b、common c、uausl d、special 答案：a 4、【单选题】which of thefollowing expressions are demanding favorable terms of payment? a、l/c at sight is what we requirefor all our customers. b、would you please tell usthe terms of payment? c、now lets discuss thequestion of payment terms. d、i dont think it is theproper time for us to accept payment by d/p. 答案：a 5、【简答题】can you explain in english?答案： 6、【简答题】translate thefollowing sentences into english. 关于新客户咱们一向选用诺言证付款。另外，世界本钱商场不平稳，所以咱们不得不坚持即期诺言证付款。 答案： 9.4complaint and claims（申述与索赔） 1、【单选题】im afraid i have acomplaint to _____. a、claim b、make c、say d、propose 答案：b 2、【单选题】the goods you sentus are _______ _________ to the original sample. a、inferior; compared b、inferior; comparing c、bad; compared d、bad; comparing 答案：a 3、【单选题】the woolen sweatersyou delivered do not _____ the sample we provided. a、like b、as c、match d、fit 答案：a 4、【单选题】it turn to _________ a、be satisfied. b、be satisfying. c、be satisfactory. d、be satisfiction. 答案：a 5、【多选题】we checked some ofthe items and found they were ______. 咱们查看了有些产品，发现它们已严峻受损。 a、in damaged condition b、in damaged situation c、severely damaged d、damaged severely 答案：ac 6、【简答题】how can we make aneffective complaint or a claim? 答案：begin directly. tell what is wrong.presentenough facts.name specific actions to correct the problem.politely mentionstrong terms if fail to get a satisfactory reply.end positively and friendlybut firm. 9.5sign the contract (签定合同） 1、【单选题】we’ll sign two ____,each in the chinese and english language. a、originals b、parts c、sections d、aspects 答案：a 2、【单选题】this contract will_________ as soon as it is signed by two parties. a、come into useful b、come into available c、come into valid d、come into force 答案：d 3、【多选题】the contract is_____ for two years. a、affact b、valid c、effected d、effective 答案：bd 4、【多选题】请问我在哪里签名？以下翻译正确的是：______ a、where can i sign my name? b、where can i signature? c、where can i put mysignature? d、where can i write down mysignature? 答案：ac 5、【判别题】the first shipmentshould be made at or before oct.25th. 答案：x 6、【论说题】what qualities doesthe contractor should have? 答案：be clear and generally accepted according tointernational practice;be in conformity with rules and regulations in force inthe countries concerned;wording of the contract; avoid typing errors,crossed-out words and word division;use pens for signature. 10.1conference prepation （会议预备） 1、【单选题】what are not thenecessary process during the preparation of a conference? a、confirm the size andlocation. b、confirm the follow—uppolicies. c、confirm the theme and thename. d、work out the conferenceagenda. 答案：b 2、【单选题】when will theconference_______？ a、held b、hold c、be held d、holding 答案：a 3、【多选题】what kinds oforganization group of staff could we have for complete preparation? a、secretary group b、reception group c、safeguard group d、presentation group 答案：abc 10.2conference invitation (会议聘请） 1、【单选题】youcan________relevant situation on well known enterprises. a、know b、get c、learn d、study 答案：a 2、【多选题】what kind of elementcould be referred when we invite our guests to the conference? a、host b、time & location c、theme and purpose d、attendees and notespeakers 答案：abcd 10.3conference operation (掌管会议） 1、【单选题】when opening theconference, what should the host pay attention to? a、dressing up. b、be serious. c、speak clear language. d、introduce the attendees. 答案：a 2、【单选题】if there is nofurther developments, i’d like to____________ to today’s topic. a、begin with b、move on c、move towards d、start with 答案：b
